Technology
Our own software, from app to warehouse.
We run the whole network on our own software: the customer app, remote kiosk management, the Operator service app and a system for the warehouse, support and billing.
Platform
How it all fits together.
Customers pay at the kiosk or in the app. The kiosk reports its status to the cloud, and service, the warehouse and support all work from there.
App
Credit, subscriptions, loyalty and QR code payments
Kiosk
43‑inch touchscreen, card and app payments
Cloud
Status, menus and prices of all kiosks
Operator
Service app: routes, refills and cleaning
Warehouse and support
Stock, complaints and billing
Platform parts
What each part does.
CoffeeMat app
For iPhone and Android. Choose a drink on the kiosk display, scan the QR code in the app and pay with credit or your subscription. The app also shows your purchase history and a map of kiosks with opening hours. Accounts are kept in CZK and in EUR.
About the appKiosk
A touchscreen with the full menu, a grinder, water heating and an ice maker. The kiosk connects over the mobile network, so it does not need the building’s internet. We are gradually rolling out our own kiosk software and update it remotely at night, outside opening hours.
Kiosk designNetwork management
We see the status of every kiosk in one place: connection, payment terminal, stock and any errors. We set menus, prices and cleaning remotely, without a site visit.
Operator service app
Refill staff, technicians and franchisees get their routes, a list of supplies to load and a checklist for each kiosk. Every refill and service job is logged.
Warehouse and support
The warehouse tracks stock, batches and shipments. Support sees kiosk and payment data, so they can find a purchase by place and time. For partners, the system prepares billing and revenue reports.
One platform for both concepts
MatchaMat and CoffeeMat run on the same kiosk, app and cloud. They differ in menu and look; the technology and service stay the same.
Payments
By card, app or QR code.
Payment is cashless, right at the kiosk. We match every payment to the drink it paid for, so our support team can trace it.
- By card at the kiosk
- With a card, phone or watch on the kiosk’s payment terminal.
- With the CoffeeMat app
- Scan the QR code on the display and pay with credit, a subscription or a company account.
- With a QR code on the display
- At kiosks that offer this option, you can pay with your phone without installing the app.
The kiosks do not take cash.
Operations
Service driven by data, not by the calendar.
We monitor the whole network in one place. We know about a fault before anyone has to report it.
- 40+ locations
- 9 cities
- 2 countries
Czechia and Slovakia, as of November 2026
Remote overview
We see each kiosk’s connection, payment terminal, stock and errors continuously, not just during visits.
Alerts that respect opening hours
When a kiosk loses its connection or reports a fault, the service team gets an alert. Alerts take opening hours and public holidays into account, so there are no false alarms at night.
Controlled restart
If the kiosk software stops responding, the kiosk restarts once in a controlled way. Sales stop first, so the restart never interrupts an order in progress.
Monitored terminals
Repeated failed card payments trigger an alert and a terminal restart, so a kiosk never stops accepting cards unnoticed.
Cleaning when idle
The kiosk is rinsed in the morning and fully cleaned at night – always when it is idle and with the door closed.
Refills based on stock
We plan routes and refills based on the actual stock in each kiosk. The system tells us when an ingredient is running low.
Data and privacy
Everyone sees only what they need.
Card payments are processed on the kiosk’s terminal. We can then find a purchase by place and time. No receipt needed.
Role-based access
Refill staff, technicians and franchisees see only the kiosks they look after. The server checks every permission.
Traceable actions
Every refill and service job is logged with the name of the person who did it.
Form data
We use the details you send us from the website only to handle your message.
Account deletion
You can delete your CoffeeMat app account in the app or on the web.
Who we serve
What partners get out of it.
Partnerships
Would you like a kiosk on our platform?
We offer both MatchaMat and CoffeeMat to new locations. Both concepts are also available as a franchise – that’s how we grow with partners outside Prague.