Support
Contact and support
Didn’t get your drink, or did the payment not go through as it should? We find the purchase ourselves by place and time. No receipt needed.
Purchase problems
Didn’t get your drink?
Send us a few details and we’ll find the purchase ourselves. No receipt needed, and we never need your card number.
- Where
- the kiosk or its address
- When
- the date and approximate time (±30 minutes is fine)
- How you paid
- by card at the kiosk, with a QR code or in the app
- What happened
- and where we should reply (e‑mail or phone)
The name of the drink and the amount help, too.
A confirmation with the case number normally follows by e‑mail. We usually reply by the end of the next business day. If the problem is confirmed, we refund the money the same way you paid.
Sometimes the terminal cancels an unfinished payment on its own – your banking app may then show only a hold for a few days, which the bank releases. Let us know anyway, and we’ll check it.
Never send us your card number – not even part of it.
Write to us
Do you have another question?
Write to us and we’ll reply by e‑mail. We can handle a problem with a specific purchase faster through the problem report form.
Thank you, we have received your message.
Write to us at podpora@coffeemat.cz or call +420 234 092 532. The fastest way to report a problem with a purchase is our form – we find the purchase ourselves by place and time.
Prefer e‑mail or phone?
E‑mail
podpora@coffeemat.czDrinks, payments, credit or the app. We usually reply by the end of the next business day.
Phone
+420 234 092 532CoffeeMat customer line.
In the app
Account → Report a ProblemReport a problem with an app order right in the app. We reply to the e‑mail address of your account.
Company
Company details
- Company
- CoffeeMat s.r.o.
- Company ID
- 17944023
- VAT ID
- CZ17944023
- Registered office
- Zelenečská 312/37, 198 00 Praha
- Registration
- Municipal Court in Prague, section C, file 378587