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App credit refund

Want to get back unused credit from the CoffeeMat app? Send us a request. We will check it against your account and get back to you by e‑mail with the next steps.

Request

Credit refund request

Enter the e‑mail address you use to sign in to the app. Don’t write your bank account number in the form – if we need it, we will ask for it in our reply.

You can skip the fields marked “optional”.

The one you use to sign in to the CoffeeMat app. We will reply to it, too.

Which credit do you want back?

An estimate is enough; we check the balance in your account.

0 of 2,000 characters

We use the details from the form only to handle your request. See our Privacy policy.

Send us your request by e‑mail to podpora@coffeemat.cz. Tell us the e‑mail you use to sign in to the app and whether the credit is in CZK or in EUR. Don’t send your bank account number yet – if we need it, we will ask for it in our reply.

podpora@coffeemat.cz+420 234 092 532
CoffeeMat app, Account screen: a balance of CZK 227 with the buttons to buy credits and view plans
You’ll find your credit balance in the app on the Account screen.

Before you start

Good to know

  • Your account e‑mail

    Enter the e‑mail you use to sign in to the app. We use it to find your account.

  • No account number

    Don’t write your bank account number in the form. If we need it, we will ask for it in our reply.

  • CZK or EUR

    We keep credit in CZK and in EUR separately. Choose which one it is.

  • Don’t delete your account yet

    Deleting your account does not forfeit the credit you paid for, but you can no longer use it in the app. Please wait until we have handled your request – your account is the easiest way for us to verify the balance of paid credit we refund.

More options

Is it about a specific purchase?

If a drink was not dispensed or a payment did not go through as it should, use the problem report form. We find the purchase by place and time.

Report a problem