SupportFind a kiosk

Support

Report a problem with a purchase

Choose the kiosk and the approximate time of purchase, and we will find the order ourselves. No receipt needed.

Report

A few details about the purchase

Fill in the kiosk, the time of purchase, what happened and where we should reply. Optional fields are marked.

Please add a few details about the purchase, and we will check it and get back to you.

Where and when

For example, EuroPark, VŠE or Brno.

When did you buy it?

An approximate time is enough – we show purchases within ±30 minutes of it.

Purchase
Which purchase was it?

First choose the kiosk and the time of purchase.

We show purchases at the selected kiosk within ±30 minutes of the time you entered.

Filled in from your purchase, or start typing.

How did you pay?

If you choose a purchase from the list, we fill this in for you.

It helps if you bought several times in a row.

Problem description

For example: the payment went through, but the drink did not come out.

0 of 2,000 characters

Where we should reply

We’ll send you a confirmation with the case number.

Useful if we need to clarify something quickly.

We never need your card number. Never send it to us – not even part of it.

We use the details from the form to handle your report and, to the extent necessary, to prevent abuse of complaints. See our Privacy policy.

Can’t send the form? Original support form (in Czech) (opens in a new window)

This form needs JavaScript. You can also report the problem with our original support form (in Czech), by e‑mail to podpora@coffeemat.cz or by phone at +420 234 092 532.

Original support form (in Czech) (opens in a new window)podpora@coffeemat.cz+420 234 092 532

More options

Something else?